TERMS & CONDITIONS OF SALE

1. General Information

These General Terms and Conditions of Sale govern the purchase of products through the website https://bycasamoreno.com, owned by:

  • Elena Moreno Henríquez
    DNI (ID Number): 44746295-W
    Address: Calle Fernández de los Ríos 28, 4º Derecha, Madrid (Spain)
    Email: hola@bycasamoreno.com

Placing an order through the website implies the express and unreserved acceptance of these Terms and Conditions.

2. Purpose

The purpose of these Terms and Conditions is to regulate the contractual sales relationship that arises between CASA MORENO and the user at the moment the latter accepts them during the online contracting process.

3. Products

The products offered on the website are described with the greatest possible accuracy. Images are for guidance only and may not exactly reflect the final product due to screen variations or the handmade nature of the embroidery.

Availability: All products are subject to availability. In case of unavailability after the order has been placed, the customer will be informed and a full refund of the amount paid will be processed.

4. Price

Prices published on the website include the current VAT in Spain (21%). Shipping costs are calculated and displayed before checkout.

CASA MORENO reserves the right to modify prices at any time, but products will be billed at the price indicated at the time of placing the order.

5. Purchase Process

5.1. Placing an order

To place an order, the user must:

  1. Select the desired product and size
  2. Add the product to the cart
  3. Complete shipping and billing details
  4. Choose the payment method
  5. Confirm the order

Once the order is confirmed, the user will receive a confirmation email with the purchase details.

5.2. Order Confirmation

All orders are subject to availability confirmation. CASA MORENO reserves the right to reject or cancel any order for justified reasons (pricing error, lack of stock, suspected fraud, etc.). In case of cancellation, the customer will be informed and the full amount will be refunded.

5.3. Payment Methods

Accepted payment methods are:

  • Credit/debit card (Visa, Mastercard, American Express)
  • PayPal
  • Other methods enabled on the Shopify platform

Payment is processed securely through certified payment gateways. CASA MORENO does not store credit card details.

6. Shipping and Delivery

6.1. Shipping Area

We currently ship worldwide. Depending on the destination, additional customs fees may apply.

6.2. Delivery Times

Estimated delivery times are:

  • Peninsular Spain: 3-5 business days
  • Balearic Islands: 5-7 business days
  • Canary Islands: 7-10 business days
  • Europe: 3-5 business days
  • ROW: 10-15 business days

These times start from the confirmation of the order and payment. These times are approximate and may be affected by exceptional circumstances.

6.3. Shipping Costs

Shipping costs are calculated according to the destination and are shown before checkout.

Free shipping: Always in peninsular Spain.

6.4 Order Tracking

Once the order has been shipped, you will receive an email with the tracking number to track your shipment.

7. Right of Withdrawal (14 days)

In accordance with the General Law for the Defense of Consumers and Users, the customer has the right to withdraw from the contract within 14 calendar days without needing to provide any justification.

7.1 Period

The withdrawal period will expire 14 calendar days from the day the customer or an authorized third party physically receives the product.

7.2 How to exercise the right of withdrawal

To exercise the right of withdrawal, you must notify CASA MORENO via:

You must include in the notification: name, address, order number, and product receipt date.

7.3 Conditions for return

The product must be returned:

  • Unused
  • With all its original tags
  • In its original packaging
  • In perfect condition

Returns of products damaged by the customer or without tags will not be accepted.

7.4 Refund

Once the product's condition has been received and verified, CASA MORENO will proceed to refund the amount of the product within a maximum period of 14 calendar days from the receipt of the return, using the same payment method used in the purchase.

Note: Original shipping costs are not refunded. The customer assumes the costs of returning the product.

8. Legal Guarantee

All products are covered by the legal guarantee of conformity of 2 years as established by Spanish legislation (Royal Legislative Decree 1/2007).

8.1 Lack of conformity

The product conforms to the contract if it:

  • Matches the description provided
  • Is fit for usual use
  • Presents the described quality and characteristics

8.2 How to claim for lack of conformity

In case of detecting a lack of conformity, please contact hola@bycasamoreno.com indicating:

  • Order number
  • Description of the defect
  • Photographs of the product

CASA MORENO will respond within a maximum of 48 hours and will proceed to:

  • Repair the product (if possible)
  • Replace the product
  • Reduce the price
  • Terminate the contract with a refund of the amount

9. Liability

CASA MORENO is not responsible for:

  • Delays in delivery caused by the courier company or force majeure
  • Incorrect shipping address provided by the customer
  • Absence of the recipient at the delivery address
  • Damage resulting from improper use of the product

10. Intellectual Property

All contents of the website (texts, images, designs, logos, source code) are the property of Elena Moreno Henríquez and are protected by Spanish and international intellectual and industrial property legislation.

Reproduction, distribution, or public communication thereof is prohibited without express authorization.

11. Modifications

CASA MORENO reserves the right to modify these Terms and Conditions at any time. Modifications will be applicable from their publication on the website.

12. Dispute Resolution

12.1 Applicable Law and Jurisdiction

These General Conditions are governed by Spanish law.

For the resolution of any dispute, the parties submit to the Courts and Tribunals of the consumer's domicile.

12.2 Alternative Dispute Resolution

In accordance with Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform available at: https://ec.europa.eu/consumers/odr/